Terms & Conditions

Appointments & Bookings

Appointments at KHI SPA are subject to availability. A booking request does not automatically guarantee an appointment until the requested time has been confirmed by the spa.

When contacting KHI SPA through WhatsApp, telephone or another available communication channel, please provide accurate information regarding your preferred treatment, date and approximate appointment time.

We recommend confirming your appointment before travelling to the spa, particularly during busy periods.

• Appointments depend on current availability.
• A booking request may require confirmation.
• Treatment availability may change without prior notice.
• Guests should arrive at the agreed appointment time.

Cancellation & Rescheduling

If you are unable to attend a confirmed appointment, please contact KHI SPA as early as possible so that the appointment can potentially be rescheduled.

Repeated late cancellations or failure to attend confirmed appointments may affect future booking availability.

Any cancellation or rescheduling conditions applicable to a particular booking will be communicated during the appointment process.

Treatments & Services

KHI SPA provides massage and wellness treatments including Swedish massage, deep tissue massage, Thai-inspired massage, hot stone massage, aromatherapy and reflexology.

Treatment descriptions on this website are provided for general informational purposes. The actual experience may vary depending on the selected treatment, session duration and individual preferences.

Guests should communicate any relevant comfort preferences or concerns to the spa before treatment.

Guest Conduct & Respect

KHI SPA aims to provide a professional, comfortable and respectful environment for guests and staff. All visitors are expected to behave appropriately during their interaction with the spa.

• Respectful communication is expected at all times.
• Guests must follow reasonable spa instructions.
• Abusive, threatening or inappropriate behaviour is not permitted.
• KHI SPA reserves the right to decline or end a service where guest conduct is inappropriate.
• Guests must respect the privacy and personal boundaries of staff members.

Prices & Payments

Massage prices, packages and available session options may change from time to time. Guests should confirm the current price before booking if pricing is important to their appointment decision.

Any applicable payment requirements will be communicated during the booking process.

Promotional offers, packages or special rates may be subject to their own conditions and availability.

Privacy & Communication

When you contact KHI SPA regarding an appointment, you may provide information such as your name, telephone number, preferred treatment and appointment details.

Such information should be relevant to communicating with you regarding your inquiry or appointment.

Please avoid sending unnecessary sensitive or confidential information through public website forms or messaging channels.

Website Content & Usage

The content published on the KHI SPA website may include text, photographs, graphics, logos, service descriptions and other materials.

Website content is provided for general informational purposes and may be updated, changed or removed without prior notice.

Visitors should not attempt to interfere with the operation or security of the website or use the website for unlawful purposes.

Third-Party Links & Services

The website may contain links to external platforms or services, including messaging, mapping or other third-party services.

KHI SPA does not control every external website or third-party platform and cannot guarantee the availability, accuracy or policies of external services.

Use of third-party platforms is subject to the terms and privacy policies of those respective providers.

Information & Responsibility

KHI SPA makes reasonable efforts to keep website information useful and current. However, service availability, pricing, photographs and other details may change.

Guests are responsible for communicating any relevant personal comfort requirements before receiving a treatment.

If you have a medical condition, injury, allergy or other concern that may affect your suitability for massage, seek appropriate professional advice before booking.

Changes To These Terms

KHI SPA may update these Terms & Conditions when necessary to reflect changes to services, booking procedures, website features or operational requirements.

Updated terms will be published on this page with a revised update date where appropriate.